Chairman of Commission VIII of House, Ida Fauzyah
rated that the management of haj pilgrims this year was relatively better in spite of still some hindrances which should have been anticipated by the Government. For example in terms of sleeping accommodation many things were not in accordance with contract, and there were concentration of pilgrims which did not meet security requirements. This
was disclosed after meeting
with the Government of South Kalimantan Rudy Arifin.
According to Ida Fuziah, what needed to be improved in services for pilgrims were security service by pilgrims as crime was still prevalent there. One
of the reasons was low security-personel to pilgrims ratio which had caused
Indonesian pilgrims be the victims of thieves
while some were even molested. So the
problem was low police-to-pilgrims ratio.
As with travel agents it was necessary to reform
travel bureaus specializing in handling haj pilgrims. Many haj pilgrims had
been cheated by fraudulent travel agents and the
victims numbered 1,500 pilgrims. The cases were
cheating which were acts of crime. Therefore the Ministry of Religion must
follow up the case and take legal actions
involving the Police not overlooking
the act of punishment-and- reward for those involved.
In terms of health, haj candidates needed overall preparation so as soon as they arrived in Mecca they could perform their rituals earnestly and solemnly.
Illumination
and publication was necessary for the people who wished to apply for Haj pilgrimage. If they intended to
go on pilgrimage the regular package way, they had to sign in to the Ministry of
Religion. Meaning they had to register by the right procedure not to be
cheated by anyone who promised to arrange faster quota. There were many cases where Haj applicant
wished to go on pilgrimage the fastest way and not to wait for too long but ended
up in
paying high price without getting the right service as they deserved to get.
Furthermore the Government must announce to the public which travel agent rendered extra service end which agency merely masqueraded. In fact the masqueraded travel agents had no formal operation permit as formal pilgrimage organizer, they
were mostly nothing but regular travel agents. The Government was expected to announce as means of sanctioning.
The Supervisory Team of Haj Organizer in House was expecting trans-sectoral coordination between the Ministry of Religion and Ministry of
Health to discuss health service plan
like assigning doctors on duty who were scarce. Honorarium for specialist doctors should not be the same as that for standard doctors the way it was happening now. This was disclosed by member of Pilgrimage Supervisory Team of House Eva Kusuma Sundari to the press.
Other problems in pilgrimage organizing affairs the worst being was insufficient supply of
tents by the Government of Saudi
Arabia in Mina. This forced pilgrims to sleep like
pack of sardines, they could not even straighten their
legs or change positions. We were not expecting pilgrimage trips which tolerated bad service, public service must be
prepared as early as possible.
Furthermore Eva underscored that the Ministry of religion must play
effective diplomacy to demand better service for pilgrims to the Government of
Saudi Arabia. We expect that Commission VIII of House could firmly set a
benchmark of service standard to serve as reference. Therefore it was necessary
to scheme up a standard of improvement comprehensively by the Ministry of
Religion. House must prepare a checklist of what was done and what must be done
in due course.
Business News - November 19, 2012
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