Cheap airlines could potentially violate the principles of aviation
safety by reducing the budget for improvement of the quality of human resources
and fleet maintenance in order to reduce the operating costs. These Low Cost
Carriers (LCC) which is oriented toward budget reduction without being balanced
by companies’ management which master the knowledge of flight, would be
dangerous to flight safety, in this regard, the minister of transportation as
the regulator needs of oversee the operation of cheap airlines considering various
flight incident in evolving a lot of budget airlines.
Nus Nuzulia Ishak, Director General of standardization and consumer
protection, the ministry of trade, in Jakarta on Friday (4/19), thinks that
aviation industry which chooses LCC strategy potentially ignores the rights of
comport, safety, and security for consumers. According to him, the Indonesian
aviation regulations, because it is implementing a cheaper fare, airlines with
low rates along with low rates along with reduced services are increasingly
popping up. “Airlines must meet the principles of aviation safety”, Nus said.
Intense competition among airlines makes them think hard to keep costs
down so they can sell tickets at the cheapest prices. As a result, it often
gives a low quality, which raises potential neglect of rights of consumers,
comfort, security, and safety. In fact, consumer rights, such as comport,
security, and safety are provided for in article 4 of the consumer protection
act. In addition, the ministry of transportation also has a regulation
governing services of these airlines.
Nus thought that airline consumers are still experiencing many problems
ranging from delays, although compensation has been regulated by the ministry
of transportation. Other think like lost ticket money the airline is
experiencing bankruptcy. There is also a problem which is often experienced by
consumers such as fluctuating ticket prices. Then, long check-in service
because of the long queues, inadequate airport lounge facilities, and delays in
flight schedules.
Nus said that aviation deregulation in Indonesia opens opportunities for
the growing number of airlines with domestic routes. But unfortunately, the
intense competition often results in loss of quality of services to consumers.
It asked the airlines to immediately improve the quality of service that
consumers often complain about.
It opened a consumer complaints service, including Lion Air disaster
victims in Bali whose rights as a consumer are not met by the airline. Ministry
of trade, said Nus, will mediate disputes between consumers and businesses to
receive a proportional compensation. If it does not lead to settlement, the
trade ministry will encourage the completion of the case to the
Non-governmental consumer protection institution (LPKSM) or to the consumer
dispute settlement body (BPSK).
It is estimated that with the Indonesian economy which continues to
grow, the demand for flights will increase, and the trend also occurred at LCC
flights. LCC market will grow 20% next year. LCC market share in the country
controls 70% of total air passengers today.
The potential of the national aviation industry is very large. Indonesia
with a population of around 240 million people is a promising opportunity and
potential. In the next two to three years there will be an increasing number of
middle-class people. It surely promises a bigger number of LCC passengers which
is better of the travel industry of the businesses. “Indonesia is
geographically separated by the seas and the high plains. “The presence of air
transport services will be very important”, he said. (E)
Business News - April 24,2013
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