Ombudsman
of the Republic of Indonesia (ORI) saw there was a performance gap between
Government officials especially those related to public service and the business
circles which had its negative impact on national economic development. To
illustrate: if the speed and performance of the private sector had reached 100
percent, the speed of public servants was only half of it. i.e. 50 percent.
This was a great challenge to state officials in the effort to step of
reformation of the bureaucracy. “Businessmen clearly believe that time is money
while public servants were often trapped in bureaucracy, in addition to the
typical unresponsive attitude service problem” member of ORI Kartini Istiqomah
told Business News sometime ago.
Due to the performance gap between
the private sector and public servants, many business people choosed to take a
shortcut to pay bribery; because the philosophy of time is money, businesspeople
saw it that the money spent on bribery was worth all the expectations of good
service. “Many businesspeople, even people of the lower-middle class when they
apply for Identity Card (KTP), birth certificate, marriage certificate etc
choosed to pay lubrication money at the service counters. That was what
happened in the cas of bribery by Siti Hartati Budaya a reputable businesswoman
and public figure who, in order to get quick service in permit application had
to bribe the Regent of Buol in Central Sulawesi” Kartini was quoted as saying.
ORI saw that businesspeople and the
private sector were not receptive to the slow service of public servants which
caused lateness. Meanwhile businesspeople of big companies had systematic
planning to develop their business. “I am not defending SHM, but she was not
bribing because she did not use Government’s money. She was simply impatient
with permit application procedures by Government officials, the Regent made
things difficult and SHM was impatient. She could not stand to see slow serving
officials and so she paid, but it’s not bribery” Kartini remarked.
Beside being slow in serving the
businessworld, public servants were insensitive to the philosophy of public
service itself; as known public complaints addressed to PRI was still around
application for ID card, civil registrations etc. and apparently the lower
middle class people were reluctant to apply for ID (KTP) etc. In some cases
people come to apply when the deadline was over. When it was late, the process
got even more difficult because they had to apply for the court. “When it’s too
late, the procedure gets even more complicated”. Kartini said.
ORI saw the positive side of
mass-marriage ceremony. The mass-marriage process would enable pairs to
directly apply for marriage certificates to the Civil Service Dept in every
province. If people were getting less aware of the importance of Civil
Registration, they might tend to break public norms such as pre-marriage sex.
“They have difficulty in applying for marriage certificates so the Government
could not simply blame them as being moral breakers. Even if they were willing
to apply, the price is high and they choose to go by their own way, to live
together illegally” Kartini remarked.
Meanwhile Executive Director of NGO
partnership Wicaksono Saraso pointed out that most of the Indonesian people
were still paternalistic. Meaning, exemplary act was still important, so
leaders in Government institutions were expected to set an example, whereby
there would be tricke-down effect from the leader downward; thereby bureaucracy
could be more slim and reduce practices of bribery or corruption. High
officials of ministries, the police or the state, i.e. president if they set a
good example it would motivate the people to follow the could be better
especially in terms of public service, but it’s still a long journey”.
Wicaksono disclosed to Business News sometime ago.
Meanwhile the Ministry of
Empowerment of State’s Apparatus and Bureaucracy Reformation (PAN RB) saw that
grand design and roadmap of reformation could still serve as guideline. The
Independent Team of the Supervising Committee was striving to apply a more
effective control system. The Ministry of PAN RB was highly expectant there
would be lesson learned so the conference help a few days ago could give sound
input for the acceleration of bureaucratic reformation (RB) process.
The conference involved the
bureaucracy, academicians and condoler apparatus, the Government and students.
“We agree to the idea that public service might speed up the process of
national economic development” Gatot Sugiharto, Head of the Bureau of Law and
Public Service Dept Ministry of PAN RB disclosed to Business News sometime ago.
Business
News - September 5, 2012
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